Karli feels At could have more empathy with Quinton, while Liebenberg and Conrad realise that someone in ER could be involved with the false certificates. Elana makes a discovery in the locked cabinet, and Chanel isn’t handling death too well. A punch is someone’s way of coping in ER, while Tertius is surprised by a doctor’s behaviour. Elana and Charles build on their friendship, and Liebenberg’s investigation is upsetting a prominent person.